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No, the energy program is designed to help with your heating/cooling costs. It is not intended to pay the entire cost of your bill. If you are applying for help, you should continue to pay on your bill. If your household is determined eligible, payments are made directly to the utility company or the fuel vendor on your behalf.
Eligibility for assistance is based on your annual gross income and the size of your household, household heating source, and type of dwelling. You must provide proof of income and assets for all household members that live with you. If you have natural gas or electric heat, you must bring the bill (or a copy).
We can contact the utility companies directly to obtain your account info. However, this process takes much more time. It is easier and faster to serve you if you bring your bills with you.
You must make an appointment by calling 311. Appointments are available Monday through Friday from 9:00 am to 11 am. We ask that you arrive to your appointment 10 minutes early and with all necessary documentation (listed below).
Bring all of the following:
We provide two types of assistance, regular and emergency assistance. We will provide regular energy assistance only once a year from October 1 - September 30, UNLESS you have received a disconnect notice or if your service has been disconnected. In this case, we may be able to assist you if you're eligible.
If you have already received emergency assistance once this year, you are not eligible to receive it again. Emergency assistance is available to District residents who have received a disconnection notice for electric (Seniors 55 or older or residents who are on breathing apparatuses or life support machines requiring electricity) or gas service (Seniors 55 or older), or are currently disconnected. Assistance is also available to residents without home heating oil.
Bring all of the following:
You should contact your utility company to obtain a copy of your bill. We can contact the utility companies directly to obtain your account information. However, this process takes much more time. It is easier and faster to serve you if you bring your bills with you..
The amount you may receive depends on your eligibility.You will be informed on the amount of assistance that you will receive at the time of your appointment. You can only apply for emergency assistance once in a year from October 1 - September 30.
You must show that you are responsible for your home energy costs by providing a current bill or a copy of a bill.
Bring in your red tag to the DDOE Energy Office at either location:
1207 Taylor St., NW
Washington, DC 20011
2100 Martin Luther King, Jr. Ave., SE
Washington, DC 20020
No appointment is necessary. You must fill out an energy assistance application.
Call 311 for more information.