Department of Employment Services

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Cold Emergency Activated: Additional services and supports are available for residents experiencing homelessness.
If you see someone in need of shelter, call 311 or (202) 399-7093.
If someone is in immediate danger, call 911.

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Office of Youth Programs Roadmaps

DOES has developed standardized roadmaps and standard operating procedures (SOP’s) to assist our case managers  and service providers in administering assessments and fulfilling WIOA service requirements  By having standard instructions we can ensure that all customers receive the same information during their assessment, thereby increasing the reliability of the outcomes.

Provider & Participant Roadmaps:

Standard Operating Precedures: