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American Job Centers- Frequently Asked Questions

What is the American Job Center Partner System?

The District of Columbia (District) American Job Center system partners with a variety of governmental, educational and community-based entities that help customers find employment or become “job-ready.”  The system is designed to provide “one-stop” access to information and direct referrals to career-related resources in a seamless manner – which relieves customers of the necessity of searching for such programs on their own.  American Job Center partners include public and private facilities, educational and training programs, labor market information, health and rehabilitative services, social services, as well as federal and local government agencies.  In some cases, essential service partners are “co-located” within the American Job Center itself.  American Job Center partnerships are also a required element according to law.

Who are the District’s American Job Center Partners and what do they do?

In addition, various American Job Centers enter into partnerships with individual community organizations to provide essential services to local residents.  Some of those partnerships are as follows:

Southeast Center 

Academy of Hope - The Academy of Hope provides a variety of programs and services to meet the needs of our adult learners, including Adult Education Programs and student support services to help break down barriers that may stand in the way of a student meeting his or her goals.

All Faith Consortium (AFC) - AFC was established to bring together faith and community-based organizations and private industry to use innovative approaches in assisting veterans, single mothers, low-income fathers, ex-prisoners, the elderly and youth in achieving permanent self-sufficiency in the areas of employment, training, literacy, housing, health, education and other life-sustaining benefits.

Northeast Center

YWCA - The YWCA’s Workforce Literacy Program (WLP) prepares women who have been chronically unemployed with basic skills to enter the job market.  Although, participants are given opportunities to take classroom administered, practice Pre-GED tests.  Because the target population faces a multitude of barriers in entering the workplace, the centers also make referrals to appropriate social service agencies.

Educational Opportunity Center (EOC) - EOC is in its 40th year of providing services that help the economically disadvantaged citizens of the nation's capital make the transition from secondary to postsecondary education. The mission of the College Board EOC is to encourage and prepare adults who want to begin or continue a program of postsecondary education and to help them reach their educational and career goals.

How Do I Connect with an American Job Center System Partner?

Any customer who interacts with an American Job Center, either by visiting a center or via the Internet, will be asked a series of questions that help assess their interests and level of need for assistance with employment, training, social services, or education.  Amerian Job Center system staff and its partners will review the customer’s responses and a referral will be made.  Partners will adhere to the following policy on service referrals:

  1. Each customer will receive a written referral form containing, at a minimum, the date, time and place of the appointment and the name of the staff person to see.
  2. All appointments will be scheduled within three working days unless there are extenuating circumstances why it cannot take place.
  3. The individual arranging the appointment will follow up within two working days of the scheduled appointment date to determine the results of the referral and record the results in DCNetworks.
Service Contact: 
American Job Center
Contact Email: 
Contact Phone: 
(202) 724-7000
Contact Fax: 
(202) 673-6993
Contact TTY: 
Office Hours: 
Monday to Thursday, 8:30 am to 4:30 pm | Friday 9:30 am to 4:30 pm