Independence – The Health Care Ombudsman is independent in structure, function and appearance to the highest degree possible within the organization;
Neutrality and Impartiality – The Health Care Ombudsman, as a designated neutral, remains unaligned and impartial. The Health Care Ombudsman does not engage in any situation which could create a conflict of interest;
Confidentiality – The Health Care Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm; and
Informality – The Health Care Ombudsman, as an informal resource, does not participate in any formal adjudicative or administrative procedures related to concerns brought to his/her attention.