Monday, February 5, 2024
Upgraded System Improves Accessibility and Adds Security Enhancements
(WASHINGTON, DC) – Today, the District of Columbia Department of Employment Services (DOES) launched a new Unemployment Insurance (UI) Benefits System. This system streamlines applying for and processing UI benefit claims to make filing more accessible and secure, to improve the processing of claims, and to ensure faster payments to claimants.
“Today marks a new era in our dedication to serving District workers,” said DOES Director Dr. Unique Morris-Hughes. “By using innovative technology, the modernization of the UI Benefits System improves the customer experience by simplifying the application process and increasing accessibility across all populations within our community, plus it adds a robust layer of security to the process to better protect our customers’ identities.”
Starting today, UI benefits will be managed through a modernized, single-service portal that will allow claimants and employers to:
“Today marks a new era in our dedication to serving District workers,” said DOES Director Dr. Unique Morris-Hughes. “By using innovative technology, the modernization of the UI Benefits System improves the customer experience by simplifying the application process and increasing accessibility across all populations within our community, plus it adds a robust layer of security to the process to better protect our customers’ identities.”
Starting today, UI benefits will be managed through a modernized, single-service portal that will allow claimants and employers to:
- Submit and request vital documents, including 1099 forms.
- File new claims and check the status of pending claims and appeals.
- Communicate with DOES benefits representatives from within the application platform,
- Access and manage claims from mobile devices, including smartphones and tablets.
As part of the system upgrade, all claimants will now be required to verify their identity through ID.me, a federally certified identity verification service that specializes in assisting government agencies deliver benefits to residents. Claimants can learn more about how to create an ID.me account and the documents and devices required to verify their identity through this step-by-step guide to ID.me.
For more information on the new UI Benefits System, CLICK HERE or call (202) 724-7000 to speak with a DOES benefits representative.
For more information on the new UI Benefits System, CLICK HERE or call (202) 724-7000 to speak with a DOES benefits representative.