On Tuesday, November 11, 2025, the DC Department of Employment Services (DOES) and the American Job Center locations will be closed in observance of Veterans Day. Please be advised, if you receive unemployment insurance benefits, payments may be delayed due to the DOES and American Job Center locations closure. We will be available to assist you in-person or by telephone on all other weekdays. Thank you.
All federal government employees who were affected by the federal shutdown may file their initial claim online at www.dcnetworks.org. For further information please see FAQs.
Bill of Rights
Customer Service Bill of Rights set standards and expectations for doing business with the Department of Employment Services.
In October 2017, as part of our Customer Service Initiative, the Department of Employment Services established the Customer Service Bill of Rights that sets clear standards and expectations for our customers when conducting business with our Agency staff, programs, or services.