On Wednesday, December 24, 2025, starting at 2;00pm EST, the DC Department of Employment Services (DOES) and the American Job Center locations will be closed in observance of the Christmas holiday and reopen, Friday, December 26, 2025. Please be advised, if you receive unemployment insurance benefits, payments may be delayed due to the DOES and American Job Center locations closure. We will be able to assist you in person or by telephone on all other weekdays. Thank you
Bill of Rights
Customer Service Bill of Rights set standards and expectations for doing business with the Department of Employment Services.
In October 2017, as part of our Customer Service Initiative, the Department of Employment Services established the Customer Service Bill of Rights that sets clear standards and expectations for our customers when conducting business with our Agency staff, programs, or services.